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PowerPack Universal | 5 in 1 Universal Travel Power Bank

Description & How To Use PowerPack Universal is the ultimate travel charger with included interchangeable adaptors. Packed with a 10,000mAh battery, it will give your devices longer play time. Additionally, it has a lighting cable built-in for Apple devices and USB-C cable built-in to charge Android devices. It also has fast PD 20W USB-C meaning you can charge your PD enabled device to 50% in just 30 minutes. We have also included a travel pouch in the box, that is designed to perfectly fit the PowerPack along with the 3 world adaptors. The PowerPack Universal is a true multi-tasking superhero and a must for any trip. Unboxing and Tutorial Tech Specs & Compatibility Tech Specs Battery Capacity: 10,000mAh @3.7V (37Wh) Wireless Output: Qi 10W Max (5W/7.5W/10W) USB-C Input: DC 5V-12V PD 18W Max USB-C Output: DC 5V-12V PD 20W Max Lightning Output: DC 5V/2.4A Max USB-C Cable Output: DC 5V/3A Max USB-A Output: DC 5V/4.5A, 9V/2A, 12V/1.5A. 22.5W Max Dimensions: 86mm x 86mm x 34mm Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection Weight: 267g Compatibility The PowerPack Universal is capable of charging almost any mobile device that takes USB-C or lightning as a charging method, along with any Qi wireless enabled device. Please note the maximum output is 22.5W and therefore it will not be enough power for laptops. USB-C/PD Compatibility The PowerPack Universal can charge fast charge all compatible USB-C PD devices at 20W max. Simply plug in a USB C-C or USB C-A cable and plug into your smart device and charging will begin. Qi Wireless Compatibility The PowerPack Universal can charge any Qi wireless device. This includes any iPhone 8 or later, Samsung Galaxy S6 or later, Google Pixel 4 or later and other Qi enabled devices. It is also compatible with AirPods 2 (wireless charging case) and AirPods Pro, Samsung Buds and Pixel Buds. - Please note if your smartphone is Qi wireless compatible, but not MagSafe compatible you will need to purchase one of our SnapMag cases. What's Included PowerPack Universal Travel Pouch AU/EU/UK Adaptors Note: US plug built into the PowerPack Universal Quick charge plug is not included. To recharge the device, simply plug into a wall outlet. FAQ's FAQ's What devices can I charge with the PowerPack Universal? The PowerPack Universal is capable of charging almost any mobile device that takes USB-C or lightning as a charging method, along with any Qi wireless enabled device. It also has a lighting cable and USB-C cable built-in meaning you do not need to carry additional charging cables. How many charges can I get from the PowerPack Universal? The PowerPack Universal has a battery capacity of 10,000mAh. It can charge an iPhone 13 up to 2.1 charges, Galaxy S22 up to 2.0 charges, Google Pixel 6 up to 1.7 charges and iPad mini 6th Gen 1.3 charges. How many devices can I charge at once? The PowerPack Universal has the ability to charge up to 5 devices at the one time when plugged into the power outlet. However, the maximum output is 22.5W, the more devices that are charging at the same time, the less power each individual device will receive. Can I take the PowerPack Universal on the plane? Yes, the PowerPack Universal is totally safe for carry-on bags and does not exceed the limit allowed. Can I use this in other countries? Travel the globe without a worry with the PowerPack Universal. We’ve included 3 additional interchangeable plugs to make sure you can keep your devices charged in almost any country. The PowerPack supports power points in North America, Japan, China, United Kingdom, Europe, Australia & Hong Kong. Can I charge a laptop with the PowerPack Universal? The PowerPack Universal has a maximum output of 22.5W and is not suitable for charging laptops. User Manual Please contact us if you need a copy of the product user manual Troubleshooting My Device didn't come with a US adaptor! The PowerPack Universal comes with a US adaptor built into the unit. You'll need to flip out the prongs to use the US style prongs in compatible outlets The PowerPack Universal is charging devices slowly The unit provides a total of 20W of charging power. When multiple devices are connected, this power is divided among them. For example, if you are charging two devices simultaneously, each device will receive up to 10W of power. The wireless charging feature isn't working There are a few reasons why this is the case. We recommend following the troubleshooting steps below 1. Check Qi Compatibility: Ensure that your device is Qi-compatible to support wireless charging. 2. Proper Placement: Confirm that your device is correctly aligned on the wireless charging pad for optimal charging. 3. Remove Interfering Cases: Remove any thick, heavy, wallet, or metallic cases from your device, as they can interfere with the wireless charging process. The PowerPack Universal gets warm during use It’s normal for the PowerPack Universal to become slightly warm during use, particularly when charging multiple devices at the same time. However, if the unit becomes excessively hot, immediately disconnect all devices and allow the PowerPack to cool down before using it again. Warranty Warranty Coverage: All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller. Scope of Warranty: Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind. Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you. Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns. Claim Requirements: To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you. Exclusions: Our warranty does not cover: - Normal wear and tear from daily use. - Misuse, lack of care, mishandling, or accidents outside the warranty scope. - Use of the product beyond its intended purpose. - Damage from improper/unauthorised repair or maintenance. - Subjective assessments of the product, such as speed or strength. Warranty Claim Process: Filing a warranty claim is straightforward: Contact our customer service team via email or through our online form. We'll guide you through each step, ensuring a hassle-free experience. Australian Consumer Law: Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase. 60 Day Return Guarantee Our Promise: At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience. Whether you’ve changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you. Returns Criteria: Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product’s original packaging should be intact and unaltered. Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange. Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless’s online store. For items bought from authorised retailers, please contact them directly for returns. Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined. Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund. Refund Process: Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees. Discretionary Returns: - For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses. Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request. Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

Last updated on Apr 03, 2025

PowerPack Universal Pro | 65W Universal Travel Power Bank

Description & How To Use Introducing the PowerPack Universal Pro: the latest evolution in portable power solutions and our most advanced travel power bank yet. Featuring a powerful built-in 65W USB-C cable, it can charge all USB-C compatible devices, including laptops, on the go. This is our first power bank designed to provide portable laptop charging, offering unparalleled convenience. With MagSafe compatibility, simply snap on to begin charging effortlessly. The PowerPack Universal Pro is equipped with a massive 15,000mAh battery, allowing you to charge your smartphone up to three times or power up your laptop. Plus, with interchangeable adaptors for AU, EU, UK, Asia, and a built-in US adaptor, you can charge your devices in over 150 countries worldwide. erPack along with the 3 world adaptors. The PowerPack Universal is a true multi-tasking superhero and a must for any trip. Unboxing and Tutorial Tech Specs & Compatibility Tech Specs Battery Capacity: 15,000mAh (56Wh)   Built-in USB-C Cable: 5V-20V/3.25A (65W Max)  Wireless Output: Qi 15W Max (5W/7.5W/10W/15W)  USB-C Output: 5V-20V/3.25A (65W Max)  USB-C Input: 5V-20V/3.25A (65W Max)  USB-A Output: 5V-12V/1.5A (18W Max) Dimensions: 107mm x 80mm x 30mm Weight: 417g  Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection Compatibility The PowerPack Universal Pro is capable of charging almost any smartphone that takes USB-C or lightning as a charging method, along with any Qi wireless enabled devices.   The PowerPack Universal Pro has a maximum output of 65W and therefore holds enough power to charge larger devices like iPads and specific laptops.   - Please note if your smartphone is Qi wireless compatible, but not MagSafe compatible you will need to purchase one of our SnapMag cases. What's Included PowerPack Universal Pro  Travel Pouch  100W 2 in 1 USB-C & Lightning Cable  AU/EU/UK Adaptors Note: US plug built into the PowerPack Universal Pro FAQ's **How many devices can I charge at once?**  The PowerPack Universal Pro is capable of charging up to 4 devices at once. The PowerPack Universal Pro has a maximum output of 65W, the 4 devices combined must require less than this to charge.    **Can the PowerPack Universal pro charge my laptop?**  Yes, the PowerPack Universal Pro is equipped with enough power to charge most laptops. If you own a laptop that requires more than 65W to charge you will need something more powerful.   **Can I charge my laptop on the go?**  One of the biggest benefits of the PowerPack Universal Pro is the ability to charge your laptop on the go. No longer be restricted by cables and wall plugs to charge your devices. **Can I use this in other countries?**  The PowerPack universal comes equipped with multiple interchangeable travel adaptors, ensuring you can charge your devices anywhere around the world. Included are interchangeable AU, EU, UK and Asia adaptors and a built-in US adaptor. User Manual Please contact us if you need a copy of the product user manual Troubleshooting The PowerPack Universal Pro is charging devices slowly The unit provides a total of 65W of charging power. When charging multiple devices simultaneously, this power is divided among them. For instance, if you are charging two devices at the same time, each device may receive approximately 30W of power. Additionally, please note that when a smartphone reaches 80% battery, the charging speed will slow down to help preserve the battery’s health. The wireless charging feature isn't working Please make sure that the unit is powered on before placing a wireless charging enabled device on the wireless charger. If the wireless charging is still not working, please follow the steps below: 1. Check Qi Compatibility: Ensure that your device is Qi-compatible to support wireless charging. 2. Proper Placement: Confirm that your device is correctly aligned on the wireless charging pad for optimal charging. 3. Remove Interfering Cases: Remove any thick, heavy, wallet, or metallic cases from your device, as they can interfere with the wireless charging process. The PowerPack Universal Pro gets warm during use It’s normal for the PowerPack Universal Pro to become slightly warm during use, particularly when charging multiple devices at the same time. However, if the unit becomes excessively hot, immediately disconnect all devices and allow the PowerPack to cool down before using it again. Warranty Warranty Coverage: All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller. Scope of Warranty: Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind. Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you. Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns. Claim Requirements: To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you. Exclusions: Our warranty does not cover: - Normal wear and tear from daily use. - Misuse, lack of care, mishandling, or accidents outside the warranty scope. - Use of the product beyond its intended purpose. - Damage from improper/unauthorised repair or maintenance. - Subjective assessments of the product, such as speed or strength. Warranty Claim Process: Filing a warranty claim is straightforward: Contact our customer service team via email or through our online form. We'll guide you through each step, ensuring a hassle-free experience. Australian Consumer Law: Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase. 60 Day Return Guarantee Our Promise: At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience. Whether you’ve changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you. Returns Criteria: Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product’s original packaging should be intact and unaltered. Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange. Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless’s online store. For items bought from authorised retailers, please contact them directly for returns. Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined. Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund. Refund Process: Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees. Discretionary Returns: - For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses. Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request. Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

Last updated on Apr 03, 2025

PowerPack Nano | Key Ring Mini Power Bank

Description & How To Use The PowerPack Nano is a reliable backup charger that offers a convenient charging solution for anyone on the go. With built-in lighting and USB-C cables that are compatible with Android and Apple devices, it eliminates the need of carrying messy cables. Its 2,000mAh battery delivers a quick power boost when needed, while the built-in LED light serves as a handy tool in the dark. Unboxing and Tutorial https://youtu.be/rwvcaL8Cqiw?si=TwMLi5WbMb-67DfI Tech Specs & Compatibility Tech Specs Battery Capacity: 2,000mAh/7.4Wh   USB-C Input: 5V/2A Max   USC-C Output: 5V/2A Max   Lightning Output: 5V/2A Max   Dimensions: 65mm x 38mm x 10mm   Weight: 61g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection. Compatibility The PowerPack Nano is capable of charging almost any mobile device that takes USB-C or lightning as a charging method, including Apple & Android. It is also compatible with all Apple AirPods models, Samsung Buds and Pixel Buds. What's Included PowerPack Nano USB C-A Cable  User Manual FAQ's What devices can I charge with the PowerPack Nano? The PowerPack Nano can charge most mobile devices, including those that use USB-C or lightning cables, such as Apple and Android smartphones. **How many devices can I charge at once?** The PowerPack Nano can charge only one device at once. While it may not be suitable for charging multiple devices simultaneously, its focus on charging one device at a time ensures that it delivers optimal charging performance and provides you with an extra boost of charge when you need it most. **How much charge can the PowerPack Nano give my phone?** The PowerPack Nano is the perfect backup charger when on the go. It has the ability to provide up to 50% battery to your smartphone, ensuring that you are never caught with a dead battery. **How long does it take to charge the PowerPack Nano?** The PowerPack Nano requires approximately 1.2 hours to recharge. The included USB C-A cable can be used to recharge the PowerPack Nano. User Manual Please contact us if you need a copy of the product user manual Troubleshooting Why doesn't the PowerPack Nano fully recharge my device?! The PowerPack Nano is designed as an emergency charger, capable of providing approximately 20-50% additional charge to most smartphones on the market when you need it most How do I turn off the lights? Press the power button to cycle through the different light modes The PowerPack Nano feels hot when charging! The unit is equipped with safety protocols to prevent overheating. It’s normal for the PowerPack Nano to feel warm while it’s providing maximum charge to recharge your device. If it becomes excessively hot, stop using it and allow it to cool down before resuming. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

PowerPack Universal Slim | 10,000mAh Slim Travel Power Bank

Description & How To Use Introducing the PowerPack Universal Slim, the latest addition to our travel-friendly power bank range, designed to keep you charged and connected wherever you are. It comes with interchangeable adaptors for AU, EU, UK, Asia, and a built-in US adaptor for seamless global compatibility. Equipped with built-in USB-C and Lightning cables, it delivers up to 22.5W and 20W outputs, respectively, for swift charging of Android and Apple devices. An additional 20W USB-C output lets you charge a third device at high speed. With a powerful 10,000mAh battery, it can charge your smartphone up to two times on a single charge, while an LED screen keeps you informed of the remaining power. Unboxing and Tutorial https://www.youtube.com/watch?v=dwNOtiXIv88 Tech Specs & Compatibility Tech Specs Battery Capacity: 10,000mAh AC Input: 110-230V 50/60Hz 0.25A (Max) Type-C Input: 5V-12V, 1.5-3A (18W) Type-C Output: 5V-12V, 1.67-3A (20W) Type-C Cable Output: 4.5V-12V, 1.5-5A (22.5W) Lightning Cable Output: 5V-12V, 1.67-3A (20w) Dimensions: 122mm x 51.1mm x 33mm Weight: 228.5g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection Compatibility The PowerPack Universal Slim is compatible with a range of devices that take USB-C or lightning as a charging method. Please note the maximum output is 22.5W and therefore it will not be enough power for laptops. What's Included What’s included in the box? - PowerPack Universal Slim - Interchangeable Adaptors: AU, EU & UK. - Lanyard FAQ's Why don’t the US prongs fold down anymore? (Updated 2025) For compliance requirements in certain countries, the US prongs are now fixed in place and don’t fold down. To keep things flexible, we’ve included a fourth adaptor that can be used in US-style outlets at no additional cost. How many devices can I charge at once? The PowerPack Universal Slim can charge up to three devices simultaneously. However, with a maximum output of 22.5W, charging multiple devices at once will reduce the power each device receives. Can the PowerPack Universal Slim charge my laptop? No, the PowerPack Universal Slim cannot charge laptops. If you need a power bank that can charge laptops, we recommend the PowerPack Universal Pro. Can I use this in other countries? The PowerPack Universal Slim is your ultimate travel essential. It comes with interchangeable adaptors for AU, EU, UK, and Asia, along with a built-in US adaptor, ensuring you can charge your devices seamlessly anywhere in the world. Can I take the PowerPack Universal Slim on the plane? Yes, the PowerPack Universal Slim is completely safe for carry-on bags and complies with all airline regulations regarding portable batteries. How many charges can I get from the PowerPack Universal Slim? The PowerPack Universal Slim features an impressive 10,000mAh battery, enabling you to fully charge your smartphone up to two times on a single charge. User Manual Please contact us if you need a copy of the product user manual Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

PowerPack Slim 2 Pro - Fast Charging Slim Power Bank

Description & How To Use Meet the PowerPack Slim 2 Pro—a sleek, compact, and ultra-fast wireless charging solution designed for on-the-go convenience. With its Qi2-certified technology, slim design, and built-in kickstand, it’s the ultimate power bank for all your charging needs. Slim Design The PowerPack Slim 2 Pro features an ultra-slim 8.5mm profile, making it the perfect travel-friendly companion that fits effortlessly in your pocket or bag. Qi2 Wireless Charging Equipped with upgraded Qi2 wireless charging technology, the PowerPack Slim 2 Pro delivers twice the charging speed of standard power banks, ensuring faster, more efficient power-ups. 5,000mAh Battery The PowerPack Slim 2 Pro features a 5,000mAh battery, giving you up to one full charge on your smartphone. Built-in Kickstand Designed for versatility, the built-in swivel kickstand allows you to position your device in both landscape and portrait mode, making it ideal for hands-free video watching, calls, or browsing. Unboxing and Tutorial https://www.youtube.com/watch?v=h3dGIThvNfM&embeds_referring_euri=https%3A%2F%2Fapp.frontapp.com%2Fknowledge-base%2F327617%2Farticle%2F5218241%3Fpath%3Droot%2F546305%26locale%3Den&source_ve_path=MjM4NTE Tech Specs & Compatibility Tech Specs Battery Capacity: 5,000mAh USB-C Input: 5V-3A, 9V-2.2A USB-C Output: 5V-3A, 9V-2.2A Qi2 Wireless Charging: 15W Max Dimensions: 102mm x 70mm x 8.5mm Weight: 130g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection. Compatibility  The PowerPack Slim 2 Pro is compatible with a range of devices that are compatible with USB-C or MagSafe Wireless charging. What's Included What’s included in the box? - PowerPack Slim 2 Pro - USB-C charging cable FAQ's How slim is the PowerPack Slim 2 Pro? The PowerPack Slim 2 Pro has an ultra-thin 8.5mm profile, making it so slim that you’ll barely notice it’s there. Should I get the PowerPack Slim 2 or the PowerPack Slim 2 Pro? The PowerPack Slim 2 is designed for ultimate portability. At just 5.85mm thin, it features a 3,000mAh battery and 7.5W wireless charging, making it the best choice if you need the slimmest power bank possible. The PowerPack Slim 2 Pro, on the other hand, offers more power and faster charging. It comes with a 5,000mAh battery, 15W Qi2 wireless charging, and a built-in swivel kickstand, though it’s slightly thicker at 8.5mm. How fast can I charge my smartphone? The PowerPack Slim 2 Pro delivers 20W fast PD charging via USB-C output, allowing you to charge your smartphone at high speeds using a cable. If you have an older iPhone or a non-MagSafe device, you’ll need a MagSafe-compatible case to enable wireless charging. Do I need a MagSafe case to charge using MagSafe? If you have an iPhone 12 or newer, your phone already supports MagSafe, so a special case isn’t needed. If you have an older iPhone or a non-MagSafe device, you’ll need a MagSafe-compatible case to enable wireless charging. User Manual You can now find the PowerPack Slim Pro user manual via the video above or via YouTube—watch the step-by-step guide for easy setup and troubleshooting! Troubleshooting Why isn’t my device charging wirelessly with the PowerPack Slim 2? • Device Compatibility: Ensure your device supports Qi wireless charging. Not all devices are Qi-enabled. • Proper Alignment: Place your device correctly on the charging pad. Misalignment can prevent charging. • Case Interference: Remove any thick, metal, or wallet-style cases, as they can interfere with wireless charging. Why does the PowerPack Slim 2 get warm during use? • Normal Operation: It’s typical for the power bank to become slightly warm, especially when charging vie wireless as it is a more inefficient form of charging compared to cable, however does provide more convenience. • Overheating: If it becomes excessively hot, disconnect all devices and allow it to cool before resuming use. Magnetic Attachment Issues • MagSafe Compatibility: The PowerPack Slim 2 is MagSafe compatible. Ensure your device supports MagSafe or use a MagSafe-compatible case for a secure attachment. • Obstructions: Remove any objects or cases between the PowerPack and your device that might weaken the magnetic connection. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

PowerPack Slim 2 - Ultra Slim Power Bank

Description & How To Use Meet the PowerPack Slim 2—the world’s thinnest magnetic power bank. Designed to keep you charged without the extra bulk, its ultra-slim, lightweight build is so discreet you’ll barely notice it—until you need that essential power boost. Ultra-Slim Design The PowerPack Slim 2 sets a new standard in portable charging with an ultra-slim profile of just 5.85mm and a weight of just 84g. MagSafe Compatible Experience hassle free charging with MagSafe technology, simply snap on to start charging at 7.5W speeds. 3,000mAh Battery The PowerPack Slim 2 features a 3,000mAh battery, giving you just enough power to give your smartphone a power boost when you need it most. 4 Unique Colour Ways The PowerPack Slim 2 come in 4 colours: Steel Blue, Arctic Silver, Blush Sage and Blush Rose. Unboxing and Tutorial https://www.youtube.com/watch?v=HDzq4IX9-c4&embeds_referring_euri=https%3A%2F%2Fapp.frontapp.com%2Fknowledge-base%2F327617%2Farticle%2F5217857%3Fpath%3Droot%2F546305%26locale%3Den&source_ve_path=MjM4NTE Tech Specs & Compatibility Tech Specs Battery Capacity: 3,000mAh USB-C Input: 5V-2A USB-C Output: 5V-2A Wireless Output: 7.5W Max Dimensions: 102mm x 69.5mm x 5.95mm Weight: 82g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection. Compatibility  The PowerPack Slim 2 is compatible with a range of devices that are compatible with USB-C or MagSafe Wireless charging. What's Included What’s included in the box? - PowerPack Slim 2 - USB-C charging cable FAQ's How slim is the PowerPack Slim 2? The PowerPack Slim 2 has a depth of 5.85mm. It is so slim you’ll barely notice it’s there. Should I get the PowerPack Slim 2 or the PowerPack Slim 2 Pro? The PowerPack Slim 2 is designed for ultimate portability. At just 5.85mm thin, it features a 3,000mAh battery and 7.5W wireless charging, making it the best choice if you need the slimmest power bank possible. The PowerPack Slim 2 Pro, on the other hand, offers more power and faster charging. It comes with a 5,000mAh battery, 15W Qi2 wireless charging, and a built-in swivel kickstand, though it’s slightly thicker at 8.5mm. Do I need a MagSafe case to charge using MagSafe? If you have an iPhone 12 or newer, your phone already supports MagSafe, so a special case isn’t needed. If you have an older iPhone or a non-MagSafe device, you’ll need a MagSafe-compatible case to enable wireless charging. What do the flashing lights mean? - Type-C Output (Charging a Device) Battery Level Indicator Light 20% – 100% Green light ON 5% – 20% Red light ON 1% – 5% Red light flashing continuously until shutdown Load removed Light turns OFF immediately - Type-C Input (Charging the PowerPack Slim 2) Battery Level Indicator Light 1% – 20% Red light flashing 20% – 99% Green light flashing 100% Green light ON Charger removed Light turns OFF immediately - Wireless Output (Charging a Device Wirelessly) Battery Level Indicator Light 20% – 100% Green light ON 5% – 20% Red light ON 1% – 5% Red light flashing continuously until shutdown Phone removed Light turns OFF after 5s; device shuts down in 35s User Manual You can now find the PowerPack Slim 2 user manual via the video above or on YouTube—watch the step-by-step guide for easy setup and troubleshooting Troubleshooting Why isn’t my device charging wirelessly with the PowerPack Slim 2? • Device Compatibility: Ensure your device supports Qi wireless charging. Not all devices are Qi-enabled. • Proper Alignment: Place your device correctly on the charging pad. Misalignment can prevent charging. • Case Interference: Remove any thick, metal, or wallet-style cases, as they can interfere with wireless charging. Why does the PowerPack Slim 2 get warm during use? • Normal Operation: It’s typical for the power bank to become slightly warm, especially when charging vie wireless as it is a more inefficient form of charging compared to cable, however does provide more convenience. • Overheating: If it becomes excessively hot, disconnect all devices and allow it to cool before resuming use. Magnetic Attachment Issues • MagSafe Compatibility: The PowerPack Slim 2 is MagSafe compatible. Ensure your device supports MagSafe or use a MagSafe-compatible case for a secure attachment. • Obstructions: Remove any objects or cases between the PowerPack and your device that might weaken the magnetic connection. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh

Key Features & Desciption Meet the PowerPack Universal 2 – the second generation of our best-selling travel power bank. Designed for life on the move, it lets you charge anywhere in the world, whether you're in transit, at your hotel, or just relaxing at home. Reliable, compact, and ready when you are. Built-in Cables The PowerPack Universal 2 features our NEW InfinityCord, an 80CM retractable USB-C cable and a 20W lightning cable. 2 Part Detachable Design The PowerPack Universal 2 features a new 2 part detachable design that magnetically separates into a wall adapter for back at the hotel and a power bank for on the go. Interchangeable Travel Adapters Featuring interchangeable AU, EU, UK, US and Asia adapters you’ll be able to charge in 150+ countries around the world. LED Display The PowerPack Universal 2’s LED display lets you know exactly how much juice you have left. MagSafe Compatible Experience hassle free charging with MagSafe technology, simply snap on to start charging at up to 15W charging speeds. Unboxing and Tutorial https://youtu.be/sovOB-DTLXE?si=urfXSY8S9C1PSEPe Tech Specs & Compatibility Wall Charger Model: PPU2-ACInput: AC 100-240V/50-60Hz/0.6AContact Output: DC5V/3AType-C Output: DC5V/3A,9V/2.22A, 12V/1.67A, 20V/1.5A (30W Max) Type-C + Contact Output: DC 5V/1.5A + DC 5V/1.5A Power Bank Model: PPU2-DC Capacity: 10,000mAh (39WH) Contact Input: DC5V/3A Type-C Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W) Type-C Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)C Type-C Cable Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W) Type-C Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W) Lightning Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W) Wireless Output: 5W, 7.5W, 10W, 15W Dimensions: 127mm x 37mm x 61mm Weight: 306g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection Compatibility The PowerPack Universal 2 is compatible with a range of devices that take USB-C or lightning as a charging method. Please note the maximum output is 20W and therefore it will not be enough power for laptops. What's Included What’s included in the box? - PowerPack Universal 2 - Interchangeable Adaptors: AU, US, EU & UK. - D-ring Carabiner FAQs Can I take the PowerPack Universal 2 on the plane? Yes, the PowerPack Universal 2 is completely safe for carry-on bags and complies with all airline regulations regarding portable batteries. Can I use this in other countries? The PowerPack Universal 2 is your ultimate travel essential. It comes with interchangeable adaptors for AU, EU, UK, US and Asia, ensuring you can charge your devices seamlessly anywhere in the world. How many devices can I charge at the same time? The PowerPack Universal 2 is capable of charging up to 4 devices at the same time. Can I charge my laptop with the PowerPack Universal 2? No, the PowerPack Universal 2 cannot charge laptops. If you need a power bank that can charge laptops, we recommend the PowerPack Universal Pro. How many charges can I get from the PowerPack Universal 2? The PowerPack Universal 2 features an impressive 10,000mAh battery, enabling you to fully charge your smartphone up to two times on a single charge. Is this CCC Certified? At the moment, there have been recent changes to regulations for battery packs entering China. While all SnapWireless products are designed to meet international safety standards and are manufactured in China, they are sold exclusively outside of China and therefore are not required to carry CCC certification under Chinese domestic regulations. This is standard for export-only goods. We are currently exploring the option to produce CCC-certified versions of our products for customers travelling through China, and we’ll keep our community updated if and when these become available. User Manual You can now find the PowerPack Universal 2 user manual via the video above or on YouTube—watch the step-by-step guide for easy setup and troubleshooting Troubleshooting Why isn’t my device charging wirelessly with the PowerPack Universal 2? • Device Compatibility: Ensure your device supports Qi wireless charging. Not all devices are Qi-enabled. • Proper Alignment: Place your device correctly on the charging pad. Misalignment can prevent charging. • Case Interference: Remove any thick, metal, or wallet-style cases, as they can interfere with wireless charging. Why does the PowerPack Universal 2 get warm during use? • Normal Operation: It’s typical for the power bank to become slightly warm, especially when charging vie wireless as it is a more inefficient form of charging compared to cable, however does provide more convenience. • Overheating: If it becomes excessively hot, disconnect all devices and allow it to cool before resuming use. Magnetic Attachment Issues • MagSafe Compatibility: The PowerPack Universal 2 is MagSafe compatible. Ensure your device supports MagSafe or use a MagSafe-compatible case for a secure attachment. • Obstructions: Remove any objects or cases between the PowerPack and your device that might weaken the magnetic connection. The PowerPack Universal is charging devices slowly The unit provides a total of 20W of charging power. When multiple devices are connected, this power is divided among them. For example, if you are charging two devices simultaneously, each device will receive up to 10W of power. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

SnapWallet - 5 in 1 Wallet Power Bank

Key Features & Desciption Meet the SnapWallet – the ultimate 5-in-1 everyday carry that combines your power bank and wallet in one. Whether you’re on the move, at work, or travelling, this sleek power wallet keeps your essentials together while keeping you powered up and connected. It even has built-in Apple FindMy, so you’ll never lose your wallet again. Unboxing and Tutorial https://www.youtube.com/watch?v=1X4e9C_J34M&embeds_referring_euri=https%3A%2F%2Fapp.frontapp.com%2Fknowledge-base%2F327617%2Farticle%2F7237121%3Fpath%3Droot%2F546305%26locale%3Den&source_ve_path=MjM4NTE Tech Specs & Compatibility Tech Specs Battery Capacity: 3000mAh (3.85V, 11.55Wh) USB-C Input: 5V/2A USB-C Output: 5V/2A Wireless Output: 7.5W (MagSafe Compatible) Dimensions: 102mm x 66mm x 10.6mm Weight: 138g Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection and over-temperature protection. Compatibility: The SnapWallet is compatible with all MagSafe-enabled iPhones and supports Qi wireless charging for other smartphones. It securely attaches to MagSafe cases and accessories for seamless integration into your daily carry. Additionally, the SnapWallet features USB-C connectivity, making it compatible with a wide range of USB-C devices including Android phones, tablets, wireless earbuds, and other portable electronics. Simply use the included USB-C cable to provide reliable power to any USB-C device when you need it most. What's Included What’s included in the box? - SnapWallet (in your choice of Midnight Black, Stone Grey, or Tan Brown) - USB-C Cable for convenient charging - User Manual with setup instructions and tips FAQs How many cards can the SnapWallet hold? The SnapWallet holds 2-3 cards on the back of your power bank, keeping your two biggest essentials together in one place. Is the SnapWallet compatible with my phone? The SnapWallet is compatible with MagSafe enabled iPhones and also supports Qi wireless charging for other smartphones. Can I track my SnapWallet with my Samsung? No, currently the SnapWallet’s built-in tracker is only compatible with Apple devices through the Find My app. Can I use a cable to charge my phone? Yes, the SnapWallet has a built-in USB-C port that allows you to charge your smartphone using a cable. Can I bring the SnapWallet on a plane? Yes, the SnapWallet is safe to bring in your carry on luggage when travelling. User Manual You can now find the SnapWallet user manual via the video above or on YouTube—watch the step-by-step guide for easy setup and troubleshooting Troubleshooting My SnapWallet is getting warm — is this normal? Slight warmth is normal during charging, but it should not become hot. If it does, discontinue use and contact support. My SnapWallet isn’t showing up in the Find My app. If your SnapWallet isn’t showing up in the Find My app, try factory resetting the device first, then follow the setup steps in the manual to pair it again — and make sure the SnapWallet is fully charged and not still linked to another Apple ID. Charging is very slow or cuts out. If charging feels slow or cuts out, keep in mind the SnapWallet delivers 7.5W wireless charging — make sure your device is properly aligned on the MagSafe pad, avoid charging another device while the SnapWallet itself is plugged in, and try using a USB-C cable for faster, more consistent charging. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

SnapMount 3 | Car Charger Phone Mount

Description & How To Use The original remastered. The SnapMount 3.0 has been completely redesigned from the ground up. The third generation SnapMount has a new mounting system with a dual locking hook design and upgraded magnetic alignment system to give you the perfect hold each and every time. This is truly the ultimate wireless charging car mount. Unboxing and Tutorial https://www.youtube.com/watch?v=6zTi1dc9WaM Tech Specs & Compatibility Tech Specs Input: QC3.0 5.0/2A, 9V/1.67A, 12V/1.5A Output: 5W, 7.5W, 10 and 15 Watt Charging Dimensions: 64mm x 105mm LED illumination on face Safety Protections: overheating, overvoltage, overcharge Standard: Qi Standard Weight: 80g Compatibility The SnapMount is compatible with any Qi wireless device. This includes any iPhone 8 or later, Samsung Galaxy S6 or later, Google Pixel 4 or later and other Qi wireless charging-enabled devices. What's Included 1 x SnapMount 3 1 x QC 3.0 Cigarette Adapter 1 x USB-C Cable 1 x SnapMag Ring 1 x Air Vent Attachment 1 x Circular Vent Attachment 1 x Adhesive Dash Mount 1 x User Manual FAQ's Can I use the SnapMount with any phone case? Yes, you can use almost any phone case with the SnapMount as long as it is not super thick or heavy. We include a magnetic ring which you can stick to the outside of your phone case so it can still magnetise to the SnapMount. Does it support the new iPhone 12 and MagSafe? Yes, the new SnapMount 3 is compatible with MagSafe and can hold your phone magnetically even without a phone case. The SnapMount does not support MagSafe 15W charging, it will support Qi wireless 15W. Apple iPhone 12 and 13 will still be limited to 7.5W charging. Do I need a SnapMag Case? The SnapMag Case has been designed to work hand in hand with the SnapMount and has a built-in SnapMag Ring. We suggest to use the SnapMag case for a seamless precise magnetic alignment although not required if you use the included SnapMag Ring or a MagSafe phone case. Does it work for Samsung or Android phones? Yes, the SnapMount is compatible with all Qi wireless enabled smartphones including Apple, Samsung and Google just to name a few. Please check our full compatibility list. Is the magnetic hold or mounting stronger? SnapMount 3 has an upgraded magnetic alignment system for a stronger hold, additionally it has a new upgraded mounting system with a dual lock design to give the strongest hold yet. Will the magnets inside damage my phone? SnapMount 3 has been designed with safety in mind. The magnets inside are the perfect strength that does not interfere with wireless charging but still provides a strong, secure hold. You should not be worried as the magnets in the SnapMount will not have any negative or damaging effects on your smartphone. Only industrial strength magnets can damage smartphones that we use today. I don’t want to block my vents, is there another mounting option? Our SnapMount includes an adhesive dash piece attachment inside the box. You can attach this to any flat surface in your car, such as your dash or windscreen. User Manual Please contact us if you need a copy of the product user manual Troubleshooting Why is my SnapMount 3 not staying in position? Please make sure that all the mounting pieces are tightened to prevent the SnapMount from moving around. Also ensure that the locking nut is tightened to keep the device in place. Why does it feel like my SnapMount 3 is charging my phone slowly? The SnapMount offers 15W of charge to all wireless charging enabled devices which is limited to 7.5W due to Apple's wireless charging protocols for iPhone's. This can explain a slower charge compared to regular cable chargubg. In addition, we do recommend using the provided cigarette adapter included in the box to ensure the SnapMount receives the required power output. Plugging it into a standard USB port may not supply sufficient power. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

PowerBase 4 - 5 in 1 Charging Station

Description & How To Use Meet the PowerBase 4 – the fourth generation of our all-in-one charging station. Designed to keep your tech essentials powered at home or in the office, it features dedicated spots for your phone, earbuds, and smartwatch. Plus, the built-in retractable cable lets you charge a fourth device simultaneously. With its sleek, foldable design, the PowerBase 4 is made for daily use and effortless travel. Unboxing and Tutorial https://youtu.be/kwdoDP4oxpQ?si=_66hCKhYpreUBBU5 Tech Specs & Compatibility Tech Specs Input: 60W Minimum required Wireless Output: 15W MaxEarphone Output: 5W Max USB-C Cable (InfinityCord) Output: 20W Max USB-C Output: 5W Max Dimensions: 127mm x 37mm x 61mm Weight: 306g *** Please note the PowerBase 4 requires 60W minimum input. Safety Protections: Overcharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection** Compatibility The PowerBase 4: is compatible with all Qi enabled smartphones, all Qi enabled AirPods & all Apple Watch series and Samsung Watch series. Watch charger: is not included and needs to be added separately. Compatible models below: - Apple Watch Series 1–10, SE, Ultra & Ultra 2 - Samsung Galaxy Watch 3, 4, 5, 6 and 7 as well as Active 1 & 2 & Watch Ultra What's Included What’s included in the box? - PowerBase 4 - USB-C cable *Watch charger and wall plug purchased separately. Please note the PowerBase 4 requires 60W minimum input. FAQ's How many devices can I charge at the same time? The PowerBase 4 can charge up to 4 devices simultaneously. You can charge a mobile device on the MagSafe-compatible front, wireless earbuds on the top surface, another device using the retractable USB-C cable, and a fourth device via the rear USB port — where the watch adapter can also be connected. Which smart watches can the PowerBase 4 charge? The PowerBase 4 works with most popular smartwatches, but please note the watch charger isn’t built-in and needs to be added separately.. It supports: - Apple Watch Series 1–10, SE, Ultra & Ultra 2 - Samsung Galaxy Watch 3, 4, 5, 6 and 7, and Active 1 & 2 as well as Watch Ultra Do I need to buy the wall adapter? The PowerBase 4 requires 65W minimum power input. If you don’t have one that suits, we recommend using our official adapter to ensure full charging performance. The wall adapter is $20 off when purchased together with the PowerBase 4. Do I need a SnapMag phone case? For the best magnetic alignment, we recommend using a SnapMag case. MagSafe-compatible devices without a case will still attach magnetically. However, if your case is not MagSafe-compatible, the magnetic hold will be weaker or not work at all. User Manual Please contact us if you need a copy of the product user manual Troubleshooting PowerBase 4 – Not Charging or Powering On The PowerBase 4 requires a minimum of 65W USB-C power input to operate correctly. If you’re using an adaptor below 65W, the unit may not power on or charge properly. Tip: If you don’t have a suitable adaptor, we recommend using our official 65W wall adaptor to ensure full charging performance. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

TRVLR Tag Pro

Description & How To Use Meet the Trvlr Tag Pro, the travel accessory designed to take the stress out of travel. With official Apple Find My built in, it keeps track of your luggage so you’ll never lose it again. It also includes a unique locking system and anti-theft design, giving you peace of mind knowing your belongings are secure. Unboxing and Tutorial https://www.youtube.com/watch?v=B3ZBJVGCjOA&feature=youtu.be Tech Specs & Compatibility Max Battery: 180mAh Wireless Input: 5V ⎓ 0.5A (2.5W) Standby time: Approximately 8 months (fully charged) Wireless Technology: Bluetooth 5.2 Dimensions: 98mm x 39mm x 7mm Weight: 45g Safety Protections: Low battery protection, overheating protection, over voltage protection. Compatibility The Trvlr Tag Pro's Apple Find My tracking technology is exclusively compatible with Apple devices and can be accessed through the Find My app. We are currently working on making the Trvlr Tag Pro compatible with Android devices. What's Included - Trvlr Tag Pro 2 - Custom Steel Key - User Manual FAQ's What are the key differences between the Trvlr Tag and Trvlr Tag Pro? The Trvlr Tag Pro is built for extra durability and security. It offers longer battery life, wireless recharging (no cables needed), and a tough plastic shell. The original Trvlr Tag, on the other hand, features a premium vegan leather finish for a more classic style. The Pro also includes a custom key lock and reinforced steel loop, making it far more secure and difficult for thieves to remove from your luggage. Is the Trvlr Tag Pro compatible with Android? No, however we are currently working on a model that will be compatible with Android devices. Stay tuned. How often do I need to charge my Trvlr Tag Pro? The Trvlr Tag doesn’t rely on single-use batteries like most trackers. It features a built-in rechargeable battery that you can charge wirelessly. On a full charge, it can last for up to 8 months before needing another recharge. Is the Trvlr Tag Pro airline safe? Yes, the Trvlr Tag is approved by airlines. You will have no issues checking in your luggage at the airport. Is the Trvlr Tag pro Apple certified? Yes, the Trvlr Tag is certified by Apple and utilises Apple's Find My technology to assist in locating and tracking your luggage. User Manual Please contact us if you need a copy of the product user manual Troubleshooting Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025

TRVLR Tag | Luggage Tag with Find My Tracker

Description & How To Use Introducing the Trvlr Tag, a premium leather luggage tag equipped with official Apple Find My technology, ensuring your luggage is always traceable. It features a built-in rechargeable battery and an audible locator for added convenience. With Trvlr Tag, you'll enjoy peace of mind during your travels, knowing your belongings are just a tap away. Unboxing and Tutorial https://youtu.be/uLq57C0iZBE?si=5oPFXlUP5KrOhTW8 Tech Specs & Compatibility USB POGO Pin Input: 190mAh Max Battery: 210mAh (rechargeable lithium battery)  Standby time: Approximately 6 month (fully charged)  Wireless technology: Bluetooth 5.2 Dimensions: 186.7mm x 64mm x 7mm Weight: 45g  Safety Protections: Low battery protection, overheating protection, over voltage protection. Compatibility The Trvlr Tag's Apple Find My tracking technology is exclusively compatible with Apple devices and can be accessed through the Find My app. What's Included Trvlr Tag  Charging Cable: USB-C to Pogo  x3 Contact Cards FAQ's Do I need an Apple device to track my tag? The Trvlr Tag utilises Apple’s Find My technology and is currently exclusive to Apple devices only. All tracking can be done through the Apple Find My app. How often do I need to recharge my tag? Unlike other tracking devices the Trvlr Tag does not require single use batteries to power your tag. Instead you simply need to recharge the built-in battery when flat. A fully charged battery will last up to 6 months. Is the Trvlr Tag airline safe? Yes, the Trvlr Tag is approved by airlines. You will have no issues checking in your luggage at the airport. Is the Trvlr Tag Apple certified? Yes, the Trvlr Tag is certified by Apple and utilises Apple's Find My technology to assist in locating and tracking your luggage. User Manual Please contact us if you need a copy of the product user manual Troubleshooting I have an Android device; is the TRVLR tag compatible? At the moment the TRVLR tag is only compatible with Apple devices via its Find My App The TRVLR tag is not connecting to my iPhone. Help! Sometimes, the TRVLR tag may need a factory reset to connect to your iPhone the first time. Please factory reset the unit and connect to your iPhone. How do I know that my TRVLR tag is fully recharged? The TRVLR tag will indicate green when fully charged via the POGO charger cable. Snaps 100% Happiness Guarantee At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more. What Our Guarantee Covers Love it or Return it (60-Day Money-Back Guarantee) We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked. Built to Last (24-Month Product Warranty) We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly. Full Policy Details Returns Criteria Condition The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return. Time Frame You have 60 days from the order date to initiate a return under our Love It or Return It guarantee. Where You Purchased This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations. If your item was purchased from a reseller, please contact them directly for returns or exchanges. Proof of Purchase A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined. Special Conditions To keep this program fair for all customers: Single Item Return Each customer can return one product per year under the 100% Happiness Guarantee. This means the same product cannot be returned more than once per customer. Bulk Orders Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee. Clearance, Refurbished or Promotional Items Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee. Shipping Costs Domestic (Australia) Returns - Original shipping fees are non-refundable. - Return shipping is not covered by SnapWireless. - Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund. - Alternatively, we can supply our return address so you can organise your own shipping. International Returns Customers outside Australia are responsible for return shipping costs. SnapWireless will cover the shipping cost of the replacement item. Replacement Process Processing Time We aim to process returns or replacements within 7 business days of receiving the item. No Restocking Fees There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee. Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee. Disclaimer We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information. Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Last updated on Nov 20, 2025