Key Features & Desciption
Meet the PowerPack Universal 2 – the second generation of our best-selling travel power bank. Designed for life on the move, it lets you charge anywhere in the world, whether you're in transit, at your hotel, or just relaxing at home. Reliable, compact, and ready when you are.
Built-in Cables
The PowerPack Universal 2 features our NEW InfinityCord, an 80CM retractable USB-C cable and a 20W lightning cable.
2 Part Detachable Design
The PowerPack Universal 2 features a new 2 part detachable design that magnetically separates into a wall adapter for back at the hotel and a power bank for on the go.
Interchangeable Travel Adapters
Featuring interchangeable AU, EU, UK, US and Asia adapters you’ll be able to charge in 150+ countries around the world.
LED Display
The PowerPack Universal 2’s LED display lets you know exactly how much juice you have left.
MagSafe Compatible
Experience hassle free charging with MagSafe technology, simply snap on to start charging at up to 15W charging speeds.
Unboxing and Tutorial
Tech Specs & Compatibility
Wall Charger
Model: PPU2-ACInput: AC 100-240V/50-60Hz/0.6AContact Output: DC5V/3AType-C Output: DC5V/3A,9V/2.22A, 12V/1.67A, 20V/1.5A (30W Max)
Type-C + Contact Output: DC 5V/1.5A + DC 5V/1.5A
Power Bank
Model: PPU2-DC
Capacity: 10,000mAh (39WH)
Contact Input: DC5V/3A
Type-C Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W)
Type-C Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)C
Type-C Cable Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W)
Type-C Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)
Lightning Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)
Wireless Output: 5W, 7.5W, 10W, 15W
Dimensions: 127mm x 37mm x 61mm
Weight: 306g
Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection
Compatibility
The PowerPack Universal 2 is compatible with a range of devices that take USB-C or lightning as a charging method. Please note the maximum output is 20W and therefore it will not be enough power for laptops.
What's Included
What’s included in the box?
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PowerPack Universal 2
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Interchangeable Adaptors: AU, US, EU & UK.
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D-ring Carabiner
FAQs
Can I take the PowerPack Universal 2 on the plane?
Yes, the PowerPack Universal 2 is completely safe for carry-on bags and complies with all airline regulations regarding portable batteries.
Can I use this in other countries?
The PowerPack Universal 2 is your ultimate travel essential. It comes with interchangeable adaptors for AU, EU, UK, US and Asia, ensuring you can charge your devices seamlessly anywhere in the world.
How many devices can I charge at the same time?
The PowerPack Universal 2 is capable of charging up to 4 devices at the same time.
Can I charge my laptop with the PowerPack Universal 2?
No, the PowerPack Universal 2 cannot charge laptops. If you need a power bank that can charge laptops, we recommend the PowerPack Universal Pro.
How many charges can I get from the PowerPack Universal 2?
The PowerPack Universal 2 features an impressive 10,000mAh battery, enabling you to fully charge your smartphone up to two times on a single charge.
Is this CCC Certified?
At the moment, there have been recent changes to regulations for battery packs entering China. While all SnapWireless products are designed to meet international safety standards and are manufactured in China, they are sold exclusively outside of China and therefore are not required to carry CCC certification under Chinese domestic regulations. This is standard for export-only goods.
We are currently exploring the option to produce CCC-certified versions of our products for customers travelling through China, and we’ll keep our community updated if and when these become available.
User Manual
You can now find the PowerPack Universal 2 user manual via the video above or on YouTube—watch the step-by-step guide for easy setup and troubleshooting
Troubleshooting
Why isn’t my device charging wirelessly with the PowerPack Universal 2?
• Device Compatibility: Ensure your device supports Qi wireless charging. Not all devices are Qi-enabled.
• Proper Alignment: Place your device correctly on the charging pad. Misalignment can prevent charging.
• Case Interference: Remove any thick, metal, or wallet-style cases, as they can interfere with wireless charging.
Why does the PowerPack Universal 2 get warm during use?
• Normal Operation: It’s typical for the power bank to become slightly warm, especially when charging vie wireless as it is a more inefficient form of charging compared to cable, however does provide more convenience.
• Overheating: If it becomes excessively hot, disconnect all devices and allow it to cool before resuming use.
Magnetic Attachment Issues
• MagSafe Compatibility: The PowerPack Universal 2 is MagSafe compatible. Ensure your device supports MagSafe or use a MagSafe-compatible case for a secure attachment.
• Obstructions: Remove any objects or cases between the PowerPack and your device that might weaken the magnetic connection.
The PowerPack Universal is charging devices slowly
The unit provides a total of 20W of charging power. When multiple devices are connected, this power is divided among them. For example, if you are charging two devices simultaneously, each device will receive up to 10W of power.
Snaps 100% Happiness Guarantee
At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more.
What Our Guarantee Covers
Love it or Return it (60-Day Money-Back Guarantee)
We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked.
Built to Last (24-Month Product Warranty)
We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly.
Full Policy Details
Returns Criteria
Condition
The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return.
Time Frame
You have 60 days from the order date to initiate a return under our Love It or Return It guarantee.
Where You Purchased
This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations.
If your item was purchased from a reseller, please contact them directly for returns or exchanges.
Proof of Purchase
A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined.
Special Conditions
To keep this program fair for all customers:
Single Item Return
Each customer can return one product per year under the 100% Happiness Guarantee.
This means the same product cannot be returned more than once per customer.
Bulk Orders
Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee.
Clearance, Refurbished or Promotional Items
Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee.
Shipping Costs
Domestic (Australia) Returns
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Original shipping fees are non-refundable.
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Return shipping is not covered by SnapWireless.
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Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund.
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Alternatively, we can supply our return address so you can organise your own shipping.
International Returns
Customers outside Australia are responsible for return shipping costs.
SnapWireless will cover the shipping cost of the replacement item.
Replacement Process
Processing Time
We aim to process returns or replacements within 7 business days of receiving the item.
No Restocking Fees
There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee.
Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee.
Disclaimer
We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.