Description & How To Use
Introducing the PowerPack Universal Slim, the latest addition to our travel-friendly power bank range, designed to keep you charged and connected wherever you are. It comes with interchangeable adaptors for AU, EU, UK, Asia, and a built-in US adaptor for seamless global compatibility. Equipped with built-in USB-C and Lightning cables, it delivers up to 22.5W and 20W outputs, respectively, for swift charging of Android and Apple devices. An additional 20W USB-C output lets you charge a third device at high speed. With a powerful 10,000mAh battery, it can charge your smartphone up to two times on a single charge, while an LED screen keeps you informed of the remaining power.
Unboxing and Tutorial
Tech Specs & Compatibility
Tech Specs
Battery Capacity: 10,000mAh
AC Input: 110-230V 50/60Hz 0.25A (Max)
Type-C Input: 5V-12V, 1.5-3A (18W)
Type-C Output: 5V-12V, 1.67-3A (20W)
Type-C Cable Output: 4.5V-12V, 1.5-5A (22.5W)
Lightning Cable Output: 5V-12V, 1.67-3A (20w)
Dimensions: 122mm x 51.1mm x 33mm
Weight: 228.5g
Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection
Compatibility
The PowerPack Universal Slim is compatible with a range of devices that take USB-C or lightning as a charging method. Please note the maximum output is 22.5W and therefore it will not be enough power for laptops.
What's Included
What’s included in the box?
-
PowerPack Universal Slim
-
Interchangeable Adaptors: AU, EU & UK.
-
Lanyard
FAQ's
Why don’t the US prongs fold down anymore? (Updated 2025)
For compliance requirements in certain countries, the US prongs are now fixed in place and don’t fold down. To keep things flexible, we’ve included a fourth adaptor that can be used in US-style outlets at no additional cost.
How many devices can I charge at once?
The PowerPack Universal Slim can charge up to three devices simultaneously. However, with a maximum output of 22.5W, charging multiple devices at once will reduce the power each device receives.
Can the PowerPack Universal Slim charge my laptop?
No, the PowerPack Universal Slim cannot charge laptops. If you need a power bank that can charge laptops, we recommend the PowerPack Universal Pro.
Can I use this in other countries?
The PowerPack Universal Slim is your ultimate travel essential. It comes with interchangeable adaptors for AU, EU, UK, and Asia, along with a built-in US adaptor, ensuring you can charge your devices seamlessly anywhere in the world.
Can I take the PowerPack Universal Slim on the plane?
Yes, the PowerPack Universal Slim is completely safe for carry-on bags and complies with all airline regulations regarding portable batteries.
How many charges can I get from the PowerPack Universal Slim?
The PowerPack Universal Slim features an impressive 10,000mAh battery, enabling you to fully charge your smartphone up to two times on a single charge.
User Manual
Please contact us if you need a copy of the product user manual
Snaps 100% Happiness Guarantee
At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you complete confidence when you shop with us. It covers change of mind, compatibility concerns, performance issues and more.
What Our Guarantee Covers
Love it or Return it (60-Day Money-Back Guarantee)
We want you to genuinely love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked.
Built to Last (24-Month Product Warranty)
We stand by the quality of our products. Every SnapWireless charger is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we’ll replace it quickly.
Full Policy Details
Returns Criteria
Condition
The product should not be excessively worn, damaged, or tampered with beyond normal use. Intentional damage or misuse may disqualify the return.
Time Frame
You have 60 days from the order date to initiate a return under our Love It or Return It guarantee.
Where You Purchased
This guarantee applies to products purchased directly from the official SnapWireless online store or SnapWireless retail locations.
If your item was purchased from a reseller, please contact them directly for returns or exchanges.
Proof of Purchase
A receipt, order confirmation or proof of purchase is required. Returns without verification may be declined.
Special Conditions
To keep this program fair for all customers:
Single Item Return
Each customer can return one product per year under the 100% Happiness Guarantee.
This means the same product cannot be returned more than once per customer.
Bulk Orders
Orders of 20 items or more (individual units) are not eligible for the 100% Happiness Guarantee.
Clearance, Refurbished or Promotional Items
Items purchased on clearance pricing or marked as refurbished are not eligible for the 100% Happiness Guarantee.
Shipping Costs
Domestic (Australia) Returns
-
Original shipping fees are non-refundable.
-
Return shipping is not covered by SnapWireless.
-
Upon request, we can provide a prepaid return label for AU$9.50, deducted from your refund.
-
Alternatively, we can supply our return address so you can organise your own shipping.
International Returns
Customers outside Australia are responsible for return shipping costs.
SnapWireless will cover the shipping cost of the replacement item.
Replacement Process
Processing Time
We aim to process returns or replacements within 7 business days of receiving the item.
No Restocking Fees
There are no restocking fees for returns that meet all criteria under the Snaps 100% Happiness Guarantee.
Items that do not meet the criteria may still be reviewed at our discretion and may incur a restocking fee.
Disclaimer
We reserve the right to refuse returns that do not meet the return conditions. Items showing physical damage due to misuse, neglect or modification may be deemed ineligible. If this occurs, our team will contact you with further information.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.