Description & How To Use

Meet the PowerPack 3, built for life on the go. Equipped with a 10,000mAh capacity, you'll have more than enough juice to keep your devices powered from morning to night.. And with interchangeable cables, you can set it up your way — USB-C, Lightning, or skip cables altogether and go fully wireless.

We’ve also made it more comfortable to use day to day. The built-in finger loop gives you a secure grip, while the kickstand lets you go hands-free whenever you need.

Unboxing and Tutorial

Tech Specs & Compatibility

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Tech Specs**
Capacity: 10000mAh, 38.5Wh, 3.85V
Pogo Pin Input: 5V⎓2A, 9V⎓2A
USB-C1 Input (USB-C cable): 5V⎓3A, 9V⎓2A, 12V⎓1.5A
USB-C1 Output (USB-C cable): 5V⎓3A, 9V⎓2.22A, 12V⎓1.67A
USB-C2 Output (USB-C port): 5V⎓3A, 9V⎓2.22A, 12V⎓1.67A
Wireless Output: 5W / 7.5W / 10W / 15W max
Total Output: 15W max
Dimensions: 110×68×22.5mm
Weight: 218.6g

Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection

Compatibility
Compatible with any MagSafe or Qi enabled devices. If your smartphone is Qi enabled, but not MagSafe compatible you will need a SnapMag case. The PowerPack 3 can also charge any devices that use lightning or USB-C as a charging method, with its interchangeable cables.

Travel Compliant
The PowerPack 3 is approved for carry-on.

What's Included

What’s included in the box?

PowerPack 3
USB-C charging cable

FAQ's

How do I recharge the PowerPack 3?**

Simply attach the PowerPack 3 to the PowerDock 2 and it will recharge automatically, while still charging your smartphone at the same time.

Can I carry the PowerPack 3 in my carry on?

Yes, the PowerPack 3 is carry on approved.

Can I customise the charging cable setup in the PowerPack 3?

Yes, the PowerPack 3 comes with one USB-C and one Lightning interchangeable cable straight out of the box. If you'd like to customise your setup further, additional cables are available to purchase separately.

User Manual

Please contact us if you need a copy of the product user manual

Troubleshooting

Why isn’t my PowerPack 3 charging my phone wirelessly?

Please check:

Your phone supports wireless charging
Your phone is correctly aligned with the charging surface
You’re using a MagSafe-compatible phone or case
There are no metal plates, wallets, or pop sockets between the phone and power bank

Try removing the phone case and reattaching the PowerPack to confirm alignment.

Why is my phone charging slowly?

Charging speed can vary depending on:

Wireless vs wired charging
Battery percentage
Device temperature
Background apps running on the phone

Wireless charging is generally slower and less efficient than charging via cable. For the fastest charging speeds, use the built-in cable or USB-C port.

Why is my PowerPack 3 getting warm?

A small amount of warmth is normal during:

Wireless charging
Fast charging
Simultaneous charging and discharging

Wireless charging naturally generates more heat than wired charging.

If the unit becomes excessively hot, disconnect it and allow it to cool before use

Can I use the PowerPack 3 while it is charging?

Yes.

The PowerPack 3 can generally charge devices while it is being recharged on the PowerDock 2, although charging speeds may be slower.

Warranty

Warranty Coverage:

All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller.

Scope of Warranty:

Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind.

Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you.

Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritise your satisfaction in resolving significant concerns.

Claim Requirements:

To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you.

Exclusions:

Our warranty does not cover:

Normal wear and tear from daily use.
Misuse, lack of care, mishandling, or accidents outside the warranty scope.
Use of the product beyond its intended purpose.
Damage from improper/unauthorised repair or maintenance.
Subjective assessments of the product, such as speed or strength.

Warranty Claim Process:

Filing a warranty claim is straightforward:

Contact our customer service team via email or through our online form.

We'll guide you through each step, ensuring a hassle-free experience.

Australian Consumer Law:

Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase.

60 Day Return Guarantee

Our Promise:

At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience.

Whether you've changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you.

Returns Criteria:

Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product's original packaging should be intact and unaltered.

Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange.

Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless's online store. For items bought from authorised retailers, please contact them directly for returns.

Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined.

Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund.

Refund Process:

Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees.

Discretionary Returns:

For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses.

Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request.