Snap Help Centre

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Featured Articles

Travelling With Power Banks: Updated Airline Rules for 2025
SNAP’s 100% Happiness Guarantee 🩵
Start your claim
Rate and Transit Times for Australia
Product Warranty
PowerPack Universal | 5 in 1 Universal Travel Power Bank

Shipping

Rates, Transit Times, Protection and Duties
Rate and Transit Times for Australia
Rate and Transit Times for US & Canada
Rate and Transit Times for Worldwide (Excludes AU, US & Canada)
Shipping Protection Policy (Australia Only)
Duties & VAT
5 articles

Orders

Edit, Track or Cancel your order
Edit Order
Track Order
Cancel Order
3 articles

Returns & Warranty

Policies & Claims
SNAP’s 100% Happiness Guarantee 🩵
Product Warranty
Start your claim
3 articles

Products

Guides & Support
PowerPack Universal | 5 in 1 Universal Travel Power Bank
PowerPack Universal Pro | 65W Universal Travel Power Bank
PowerPack Nano | Key Ring Mini Power Bank
PowerPack Universal Slim | 10,000mAh Slim Travel Power Bank
PowerPack Slim 2 Pro - Fast Charging Slim Power Bank
12 articles

Miscellaneous

CCC/ 3C Certification in China
Travelling With Power Banks: Updated Airline Rules for 2025
2 articles