Returns & Warranty

SNAP’s 100% Happiness Guarantee 🩵

SNAP's 100% Happiness Guarantee 🩵 Every SnapWireless purchase comes with one promise: if it's not right for you, we'll make it right. Love It or Return It Not what you expected? Changed your mind? Doesn't work with your device? Send it back within 60 days for a full refund. To qualify, your return needs to come back the way it left us — product and internal packaging intact, accessories included, and in resalable condition. Think of it like returning something to a store: it should look like it could go back on the shelf. Returns that arrive with missing components, damaged packaging, or signs of misuse may be subject to a 30% restocking fee or declined at our discretion. Built to Last Every SnapWireless product is backed by a 24-month manufacturer warranty. If something goes wrong due to a fault, we'll replace it — fast. That's it. Shop with confidence.

Product Warranty

Product Warranty Every SnapWireless product is backed by a 24-month warranty covering defects in materials and workmanship from the date of purchase. What's Covered - Defects in materials or workmanship under normal use - Minor faults — repaired or replaced at no cost to you - Major faults — your choice of refund, replacement, or repair What's Not Covered - Normal wear and tear - Misuse, accidents, or mishandling - Damage from unauthorised repair or modification - Use beyond the product's intended purpose How to Make a Claim Have your proof of purchase ready (order number or receipt), then start your claim here. Our team will guide you through from there. Purchased from an Authorised Reseller? If you purchased your SnapWireless product from one of our authorised resellers (such as Samsonite), please contact them directly for refunds, exchanges and warranty support, as they manage products purchased through their stores. If the retailer has assessed the issue and referred you to SnapWireless for further assistance, we'll be happy to help from there. Australian Consumer Law Our warranty works alongside your rights under Australian Consumer Law — it doesn't replace them.

60 Day Return Policy

60 Day Return Policy Changed your mind? Not compatible? Just not for you? Send it back within 60 days — no drama. What We Accept - Unopened — always eligible - Opened or lightly used — eligible as long as packaging, accessories, and documentation are included and the item isn't excessively worn or damaged - Heavily damaged or missing components — may be declined, or accepted with a 30% restocking fee at our discretion The Fine Print Timeframe — 60 days from your delivery date. Where you purchased — must be directly from the SnapWireless online store or a SnapWireless retail location. Bought from a reseller? Contact them directly. Proof of purchase — your order number or receipt is required. Special Conditions - One return per customer per year under the Happiness Guarantee — you can't return the same product more than once - Bulk orders of 20+ units are not eligible - Clearance or refurbished items are not eligible Return Shipping Australia — We can organise a prepaid return label for AU$9.50, deducted from your refund. Or we'll give you our return address and you can arrange your own. International — Return shipping is on you. We'll cover the cost of sending any replacement. Getting Your Money Back Allow up to 7 business days after we receive your return. Refunds go back to your original payment method and cover the product cost only — original shipping isn't included. Australian Consumer Law Our returns policy works alongside your rights under Australian Consumer Law — it doesn't replace them. Start your return →

Start your claim

Start Your Claim Ready to make a return or warranty claim? Use the link for your region and we'll take it from there. Australia US & Canada Worldwide Not sure if you're eligible? Check out our 60 Day Return Policy or Product Warranty first.