60 Day Return Policy
Changed your mind? Not compatible? Just not for you? Send it back within 60 days of delivery.
Return Condition
Your return needs to arrive back with us in resalable condition, the same way it arrived with you. Think of it like returning something to a store: it should look like it could go straight back on the shelf.
- Original packaging included, in a condition that can go back on the shelf
- All parts and accessories included
- No physical damage or excessive wear
If your return arrives with missing or damaged packaging, missing parts or signs of wear, a restocking fee of up to 30% may apply at our discretion, based on the condition it arrives in. Heavily damaged returns may be declined.
The Fine Print
Timeframe: 60 days from the date your order was delivered.
Where you purchased: directly from the SnapWireless online store or a SnapWireless pop-up store (currently at Melbourne Airport and Adelaide Airport). Bought from a reseller? Contact them directly for change-of-mind returns. If your product is faulty, we'll look after it directly no matter where you bought it. See our Product Warranty.
Proof of purchase: your order number or receipt is required.
Free gifts with purchase: if your order included a free gift, please send it back with your return. If it isn't returned, we'll deduct its full retail price from your refund.
Special Conditions
- One return per customer per year under the Happiness Guarantee. You can't return the same product more than once
- Bulk orders of 20+ units are not eligible
- Clearance or refurbished items are not eligible
Return Shipping
Australia: we can organise a prepaid return label for AU$9.50, deducted from your refund. Or we'll give you our return address and you can arrange your own. Our return address is a PO Box, so please send your return with Australia Post.
International: return shipping is on you. We'll cover the cost of sending any replacement.
Getting Your Money Back
We aim to process refunds within 3–5 business days of receiving your return. During busier periods it can take a little longer, but we'll always get to it as soon as we can. Refunds go back to your original payment method and cover the product cost only. Original shipping isn't included.
Australian Consumer Law
Our returns policy works alongside your rights under Australian Consumer Law. It doesn't replace them.