Product Warranty

Every SnapWireless product is backed by a 24-month warranty covering defects in materials and workmanship from the date of purchase.

What's Covered#

• Defects in materials or workmanship under normal use

• Minor faults — repaired or replaced at no cost to you

• Major faults — your choice of refund, replacement, or repair

What's Not Covered#

• Normal wear and tear

• Misuse, accidents, or mishandling

• Damage from unauthorised repair or modification

• Use beyond the product's intended purpose

How to Make a Claim#

Have your proof of purchase ready (order number or receipt), then start your claim here. Our team will guide you through from there.

Purchased from an Authorised Reseller?#

As the manufacturer, we honour warranty claims on faulty SnapWireless products no matter where you bought them, including authorised resellers such as Samsonite. There's no need to go back to the reseller. Just contact us with your proof of purchase and we'll take it from there.

For change-of-mind returns or exchanges on products bought from a reseller, please contact the reseller directly.

Australian Consumer Law#

Our warranty works alongside your rights under Australian Consumer Law — it doesn't replace them.