Orders | Snap Help Centre

Order Changes: Edit Items, Address or Cancel Order

Make changes to your unshipped order such as address and product changes or even cancelling if you have made a mistake. Click the link below to edit your order. Australia US & Canada Worldwide(Excludes Australia, US and Canada)

Last updated on Dec 03, 2025

Track Order

Track your order, you'll need your order number and email. Click the appropriate link below to track your shipment: Australia US & Canada Worldwide (Excludes Australia, US and Canada)

Last updated on Dec 03, 2025

My Order Hasn't Arrived

My Order Hasn't Arrived Let's track it down. Check Your Tracking First Most of the time, your order is closer than you think. Use the link for your region: Australia · US & Canada · Worldwide Know Your Window Delivery time is two things: the time it takes us to pack and dispatch (1–2 business days), plus the time it takes to reach you. Australia - Standard: 4–6 business days - Express: 1–2 business days United States - Standard: 3–7 business days - Express: 2–4 business days Canada - Standard: 4–10 business days New Zealand, UK, Europe & Worldwide - Express International: 10–15 business days We don't dispatch on weekends or public holidays. During big sales or launches, fulfilment may take a little longer. Still Nothing? If you're outside your delivery window and tracking isn't updating, we'll step in. Contact us with your order number, email address, and tracking number if you have it — and we'll chase it down with the courier. A Few Things Worth Knowing - If tracking says delivered but nothing's there — check with neighbours and any safe drop spots first. - Wrong address at checkout? The package may be on its way back to us. Get in touch and we'll arrange reshipment.

Last updated on May 22, 2026

I Received the Wrong Item

I Received the Wrong Item That's on us. We'll get the right one to you. What We Need Get in touch with our support team and send through: - Your order number - A photo of the item you received - A photo of the shipping label on the box That's all we need to get things moving. What Happens Next Once we've confirmed the mix-up, we'll send out the correct item and arrange return of the wrong one — at no cost to you. We aim to have wrong item cases resolved within 1–2 business days of receiving your photos. Get in Touch Chat with us on this page or through our contact form. Please don't send anything back before hearing from us — we'll walk you through it.

Last updated on May 22, 2026

My Item Arrived Damaged

My Item Arrived Damaged That's not the experience we want for you. Here's how we'll make it right. What We Need From You Reach out to our support team with a few photos: - The damaged item — clear shots of the damage itself - The packaging — including the outside of the box This helps us understand what happened and get things moving quickly. What We'll Do Once we've seen the photos, we'll sort out the best solution — whether that's a replacement, a refund, or something else. We'll always aim for the fastest resolution. Every SnapWireless product is backed by a 24-month warranty and our 60-Day Happiness Guarantee, so you're covered either way. Get in Touch Chat with us on this page or reach us through our contact form. One thing — please hold onto the packaging until we've wrapped up your case. We may need it for the courier claim.

Last updated on May 22, 2026

How Do I Get a Refund?

How Do I Get a Refund? Simple. If it's not right for you, we'll take it back. The 60-Day Happiness Guarantee You have 60 days from your order date to return your purchase for a full refund — no hoops, no hassle. Change of mind, compatibility issue, or just not what you expected. It's covered. Are You Eligible? - Purchased directly from the SnapWireless online store - Within 60 days of your order date - Item isn't excessively damaged or tampered with - You have your order number or proof of purchase How to Start Reach out via the chat on this page or our contact form. Just include your order number and the reason for your return — we'll take it from there. Return Shipping Australia — We can send you a prepaid return label for AU$9.50, deducted from your refund. Or we'll give you our return address and you can organise your own. International — Return shipping is on you, but we'll cover the cost of sending out any replacement. Getting Your Money Back Once we receive your return, allow up to 7 business days for processing. Refunds go back to your original payment method and cover the product cost — original shipping isn't included. Small Print - One return per customer per year under the Happiness Guarantee - Bulk orders of 20+ units aren't eligible - Clearance or refurbished items aren't eligible - Items showing signs of misuse may incur a 30% restocking fee

Last updated on May 22, 2026