My Order Hasn't Arrived

Let's track it down.

Check Your Tracking First

Most of the time, your order is closer than you think. Use the link for your region:

Australia · US & Canada · Worldwide

Know Your Window

Delivery time is two things: the time it takes us to pack and dispatch (1–2 business days), plus the time it takes to reach you.

Australia

• Standard: 4–6 business days
• Express: 1–2 business days

United States

• Standard: 3–7 business days
• Express: 2–4 business days

Canada

• Standard: 4–10 business days

New Zealand, UK, Europe & Worldwide

• Express International: 10–15 business days

We don't dispatch on weekends or public holidays. During big sales or launches, fulfilment may take a little longer.

Still Nothing?

If you're outside your delivery window and tracking isn't updating, we'll step in. Contact us with your order number, email address, and tracking number if you have it — and we'll chase it down with the courier.

A Few Things Worth Knowing

• If tracking says delivered but nothing's there — check with neighbours and any safe drop spots first.
• Wrong address at checkout? The package may be on its way back to us. Get in touch and we'll arrange reshipment.