Shipping Protection (Australia Only)

Accidents happen. Shipping Protection gives you cover if your order is lost or damaged on its way to you.

What's Covered

• Lost in transit — if Australia Post loses your package, we'll investigate and replace it at no cost
• Damaged in transit — if your item arrives damaged, we'll send a replacement and arrange return of the damaged unit

How to Make a Claim

Contact our support team within 7 days of delivery with:

• Your order number
• Photos of the damaged item (if applicable)
• Any communication from Australia Post regarding the loss

We'll take it from there.

How It Works

• Cover begins the moment your order is shipped and ends on successful delivery
• If your item is lost, we'll confirm this with Australia Post before sending a replacement
• Replacements ship using the same method you originally chose
• If your item is damaged, we'll provide a return label to send it back before dispatching your replacement

A Few Things to Note

• Shipping Protection must be added at checkout — it can't be added after your order is placed
• The Shipping Protection fee is non-refundable, including if you return your product
• Claims must be made within 7 days of delivery

Questions? Chat with us on this page or reach us through our contact form.