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I Received the Wrong Item

Last updated on May 22, 2026

I Received the Wrong Item

That's on us. We'll get the right one to you.

What We Need

Get in touch with our support team and send through:

  • Your order number
  • A photo of the item you received
  • A photo of the shipping label on the box

That's all we need to get things moving.

What Happens Next

Once we've confirmed the mix-up, we'll send out the correct item and arrange return of the wrong one — at no cost to you.

We aim to have wrong item cases resolved within 1–2 business days of receiving your photos.

Get in Touch

Chat with us on this page or through our contact form.

Please don't send anything back before hearing from us — we'll walk you through it.