My Item Arrived Damaged

That's not the experience we want for you. Here's how we'll make it right.

What We Need From You

Reach out to our support team with a few photos:

• The damaged item — clear shots of the damage itself
• The packaging — including the outside of the box

This helps us understand what happened and get things moving quickly.

What We'll Do

Once we've seen the photos, we'll sort out the best solution — whether that's a replacement, a refund, or something else. We'll always aim for the fastest resolution.

Every SnapWireless product is backed by a 24-month warranty and our 60-Day Happiness Guarantee, so you're covered either way.

Get in Touch

Chat with us on this page or reach us through our contact form.

One thing — please hold onto the packaging until we've wrapped up your case. We may need it for the courier claim.