60 Day Return Policy
Changed your mind? Not compatible? Just not for you? Send it back within 60 days — no drama.
What We Accept
- Unopened — always eligible
- Opened or lightly used — eligible as long as packaging, accessories, and documentation are included and the item isn't excessively worn or damaged
- Heavily damaged or missing components — may be declined, or accepted with a 30% restocking fee at our discretion
The Fine Print
Timeframe — 60 days from your delivery date.
Where you purchased — must be directly from the SnapWireless online store or a SnapWireless retail location. Bought from a reseller? Contact them directly.
Proof of purchase — your order number or receipt is required.
Special Conditions
- One return per customer per year under the Happiness Guarantee — you can't return the same product more than once
- Bulk orders of 20+ units are not eligible
- Clearance or refurbished items are not eligible
Return Shipping
Australia — We can organise a prepaid return label for AU$9.50, deducted from your refund. Or we'll give you our return address and you can arrange your own.
International — Return shipping is on you. We'll cover the cost of sending any replacement.
Getting Your Money Back
Allow up to 7 business days after we receive your return. Refunds go back to your original payment method and cover the product cost only — original shipping isn't included.
Australian Consumer Law
Our returns policy works alongside your rights under Australian Consumer Law — it doesn't replace them.