PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh

Meet the PowerPack Universal 2 – the second generation of our best-selling travel power bank. Designed for life on the move, it lets you charge anywhere in the world, whether you're in transit, at your hotel, or just relaxing at home. Reliable, compact, and ready when you are.

Built-in Cables
The PowerPack Universal 2 features our NEW InfinityCord, an 80CM retractable USB-C cable and a 20W lightning cable.

2 Part Detachable Design
The PowerPack Universal 2 features a new 2 part detachable design that magnetically separates into a wall adapter for back at the hotel and a power bank for on the go.

Interchangeable Travel Adapters
Featuring interchangeable AU, EU, UK, US and Asia adapters you’ll be able to charge in 150+ countries around the world.

LED Display
The PowerPack Universal 2’s LED display lets you know exactly how much juice you have left.

MagSafe Compatible
Experience hassle free charging with MagSafe technology, simply snap on to start charging at up to 15W charging speeds.

Wall Charger
Model: PPU2-ACInput: AC 100-240V/50-60Hz/0.6AContact Output: DC5V/3AType-C Output: DC5V/3A,9V/2.22A, 12V/1.67A, 20V/1.5A (30W Max)
Type-C + Contact Output: DC 5V/1.5A + DC 5V/1.5A

Power Bank
Model: PPU2-DC
Capacity: 10,000mAh (39WH)
Contact Input: DC5V/3A
Type-C Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W)
Type-C Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)C
Type-C Cable Input: DC 5V/3A, 9V/2A, 12V/1.5A (18W)
Type-C Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)
Lightning Cable Output: DC5V/3A, 9V/2.22A, 12V/1.67A (20W)
Wireless Output: 5W, 7.5W, 10W, 15W
Dimensions: 127mm x 37mm x 61mm
Weight: 306g

Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection

Compatibility

The PowerPack Universal 2 is compatible with a range of devices that take USB-C or lightning as a charging method. Please note the maximum output is 20W and therefore it will not be enough power for laptops.

What’s included in the box?


• PowerPack Universal 2

• Interchangeable Adaptors: AU, US, EU & UK.

• D-ring Carabiner

Can I take the PowerPack Universal 2 on the plane?

Yes, the PowerPack Universal 2 is completely safe for carry-on bags and complies with all airline regulations regarding portable batteries.

Can I use this in other countries?

The PowerPack Universal 2 is your ultimate travel essential. It comes with interchangeable adaptors for AU, EU, UK, US and Asia, ensuring you can charge your devices seamlessly anywhere in the world.

How many devices can I charge at the same time?

The PowerPack Universal 2 is capable of charging up to 4 devices at the same time.

Can I charge my laptop with the PowerPack Universal 2?

No, the PowerPack Universal 2 cannot charge laptops. If you need a power bank that can charge laptops, we recommend the PowerPack Universal Pro.

How many charges can I get from the PowerPack Universal 2?

The PowerPack Universal 2 features an impressive 10,000mAh battery, enabling you to fully charge your smartphone up to two times on a single charge.

You can now find the PowerPack Universal 2 user manual via the video above or on YouTube—watch the step-by-step guide for easy setup and troubleshooting

Why isn’t my device charging wirelessly with the PowerPack Universal 2?

• Device Compatibility: Ensure your device supports Qi wireless charging. Not all devices are Qi-enabled.

• Proper Alignment: Place your device correctly on the charging pad. Misalignment can prevent charging.

• Case Interference: Remove any thick, metal, or wallet-style cases, as they can interfere with wireless charging. 

Why does the PowerPack Universal 2 get warm during use?

• Normal Operation: It’s typical for the power bank to become slightly warm, especially when charging vie wireless as it is a more inefficient form of charging compared to cable, however does provide more convenience.

• Overheating: If it becomes excessively hot, disconnect all devices and allow it to cool before resuming use.

Magnetic Attachment Issues

• MagSafe Compatibility: The PowerPack Universal 2 is MagSafe compatible. Ensure your device supports MagSafe or use a MagSafe-compatible case for a secure attachment.

• Obstructions: Remove any objects or cases between the PowerPack and your device that might weaken the magnetic connection.

The PowerPack Universal is charging devices slowly

The unit provides a total of 20W of charging power. When multiple devices are connected, this power is divided among them. For example, if you are charging two devices simultaneously, each device will receive up to 10W of power.

Warranty Coverage:

All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller.

Scope of Warranty:

Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind.

Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you.

Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns. 

Claim Requirements:

To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you.

Exclusions:

Our warranty does not cover:

• Normal wear and tear from daily use.

• Misuse, lack of care, mishandling, or accidents outside the warranty scope.

• Use of the product beyond its intended purpose.

• Damage from improper/unauthorised repair or maintenance.

• Subjective assessments of the product, such as speed or strength.

Warranty Claim Process:

Filing a warranty claim is straightforward:

Contact our customer service team via email or through our online form.

We'll guide you through each step, ensuring a hassle-free experience.

Australian Consumer Law:

Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase.

Our Promise:

At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience.

Whether you’ve changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you.

Returns Criteria:

Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product’s original packaging should be intact and unaltered.

Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange.

Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless’s online store. For items bought from authorised retailers, please contact them directly for returns.

Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined. 

Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund.

Refund Process:

Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees.

Discretionary Returns:

• For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses.

Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure