PowerPack Universal 20K | 20,000mAh Travel Power Bank

PowerPack Universal is the ultimate travel charger with included interchangeable adaptors. Packed with a 20,000mAh battery, it will give your devices longer play time. Additionally, it has a lighting cable built-in for Apple devices and USB-C cable built-in to charge Android devices. It also has fast PD 20W USB-C meaning you can charge your PD enabled device to 50% in just 30 minutes. We have also included a travel pouch in the box, that is designed to perfectly fit the PowerPack along with the 3 world adaptors. The PowerPack Universal is a true multi-tasking superhero and a must for any trip.

Tech Specs
Battery Capacity: 20,000mAh @3.85V (77Wh)
Wireless Output: Qi 15W Max (5W/7.5W/10W/15W)
USB-C Input: DC 5V-12V PD 18W Max
USB-C Output: DC 5V-12V PD 20W Max
Lightning Output: DC 5V/2.4A Max
USB-C Cable Output: DC 5V/3A Max
USB-A Output: DC 5V/4.5A, 9V/2A, 12V/1.5A. 22.5W Max
Dimensions: 132mm x 73mm x 32.5mm
Safety Protections: Overcharge protection, battery over-discharge protection, overcurrent protection, short circuit protection, over-discharge voltage protection, over temperature protection
Weight: 400g

Compatibility
The PowerPack Universal is capable of charging almost any mobile device that takes USB-C or lightning as a charging method, along with any Qi wireless enabled device. Please note the maximum output is 22.5W and therefore it will not be enough power for laptops.

USB-C/PD Compatibility
The PowerPack Universal can charge fast charge all compatible USB-C PD devices at 20W max. Simply plug in a USB C-C or USB C-A cable and plug into your smart device and charging will begin.

Qi Wireless Compatibility
The PowerPack Universal can charge any Qi wireless device. This includes any iPhone 8 or later, Samsung Galaxy S6 or later, Google Pixel 4 or later and other Qi enabled devices.

It is also compatible with AirPods 2 (wireless charging case) and AirPods Pro, Samsung Buds and Pixel Buds.

* Please note if your smartphone is Qi wireless compatible, but not MagSafe compatible you will need to purchase one of our SnapMag cases.

PowerPack Universal
Travel Pouch
AU/EU/UK Adaptors
Note: US plug built into the PowerPack Universal

Quick charge plug is not included. To recharge the device, simply plug into a wall outlet.

What devices can I charge with the PowerPack Universal?
The PowerPack Universal is capable of charging almost any mobile device that takes USB-C or lightning as a charging method, along with any Qi wireless enabled device. It also has a lighting cable and USB-C cable built-in meaning you do not need to carry additional charging cables.

How many charges can I get from the PowerPack Universal?
The PowerPack Universal has a battery capacity of 20,000mAh. It can charge an iPhone 13 up to 2.1 charges, Galaxy S22 up to 4.0 charges, Google Pixel 6 up to 3.4 charges and iPad mini 6th Gen 2.6 charges.

How many devices can I charge at once?
The PowerPack Universal has the ability to charge up to 5 devices at the one time when plugged into the power outlet. However, the maximum output is 22.5W, the more devices that are charging at the same time, the less power each individual device will receive.

Can I take the PowerPack Universal on the plane?
Yes, the PowerPack Universal is totally safe for carry-on bags and does not exceed the limit allowed.

Can I use this in other countries?
Travel the globe without a worry with the PowerPack Universal. We’ve included 3 additional interchangeable plugs to make sure you can keep your devices charged in almost any country. The PowerPack supports power points in North America, Japan, China, United Kingdom, Europe, Australia & Hong Kong.

Can I charge a laptop with the PowerPack Universal?
The PowerPack Universal has a maximum output of 22.5W and is not suitable for charging laptops.

Please contact us if you need a copy of the product user manual

My Device didn't come with a US adaptor!
The PowerPack Universal comes with a US adaptor built into the unit. You'll need to flip out the prongs to use the US style prongs in compatible outlets

The PowerPack Universal is charging devices slowly

The unit provides a total of 20W of charging power. When multiple devices are connected, this power is divided among them. For example, if you are charging two devices simultaneously, each device will receive up to 10W of power.

The wireless charging feature isn't working

There are a few reasons why this is the case. We recommend following the troubleshooting steps below

1. Check Qi Compatibility: Ensure that your device is Qi-compatible to support wireless charging.

2. Proper Placement: Confirm that your device is correctly aligned on the wireless charging pad for optimal charging.

3. Remove Interfering Cases: Remove any thick, heavy, wallet, or metallic cases from your device, as they can interfere with the wireless charging process.

The PowerPack Universal gets warm during use

It’s normal for the PowerPack Universal to become slightly warm during use, particularly when charging multiple devices at the same time. However, if the unit becomes excessively hot, immediately disconnect all devices and allow the PowerPack to cool down before using it again.

Warranty Coverage:

All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller.

Scope of Warranty:

Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind.

Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you.

Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns. 

Claim Requirements:

To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you.

Exclusions:

Our warranty does not cover:

• Normal wear and tear from daily use.

• Misuse, lack of care, mishandling, or accidents outside the warranty scope.

• Use of the product beyond its intended purpose.

• Damage from improper/unauthorised repair or maintenance.

• Subjective assessments of the product, such as speed or strength.

Warranty Claim Process:

Filing a warranty claim is straightforward:

Contact our customer service team via email or through our online form.

We'll guide you through each step, ensuring a hassle-free experience.

Australian Consumer Law:

Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase.

Our Promise:

At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience.

Whether you’ve changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you.

Returns Criteria:

Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product’s original packaging should be intact and unaltered.

Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange.

Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless’s online store. For items bought from authorised retailers, please contact them directly for returns.

Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined. 

Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund.

Refund Process:

Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees.

Discretionary Returns:

• For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses.

Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure