TRVLR Tag | Luggage Tag with Find My Tracker

Introducing the Trvlr Tag, a premium leather luggage tag equipped with official Apple Find My technology, ensuring your luggage is always traceable. It features a built-in rechargeable battery and an audible locator for added convenience. With Trvlr Tag, you'll enjoy peace of mind during your travels, knowing your belongings are just a tap away.

USB POGO Pin Input: 190mAh
Max
Battery: 210mAh (rechargeable lithium battery)

Standby time: Approximately 6 month (fully charged)

Wireless technology: Bluetooth 5.2
Dimensions: 186.7mm x 64mm x 7mm
Weight: 45g

Safety Protections: Low battery protection, overheating protection, over voltage protection.

Compatibility
The Trvlr Tag's Apple Find My tracking technology is exclusively compatible with Apple devices and can be accessed through the Find My app.

Trvlr Tag

Charging Cable: USB-C to Pogo

x3 Contact Cards

Do I need an Apple device to track my tag?
The Trvlr Tag utilises Apple’s Find My technology and is currently exclusive to Apple devices only. All tracking can be done through the Apple Find My app.

How often do I need to recharge my tag?
Unlike other tracking devices the Trvlr Tag does not require single use batteries to power your tag. Instead you simply need to recharge the built-in battery when flat. A fully charged battery will last up to 6 months.

Is the Trvlr Tag airline safe?
Yes, the Trvlr Tag is approved by airlines. You will have no issues checking in your luggage at the airport.

Is the Trvlr Tag Apple certified?
Yes, the Trvlr Tag is certified by Apple and utilises Apple's Find My technology to assist in locating and tracking your luggage.

Please contact us if you need a copy of the product user manual

I have an Android device; is the TRVLR tag compatible? 

At the moment the TRVLR tag is only compatible with Apple devices via its Find My App

The TRVLR tag is not connecting to my iPhone. Help!

Sometimes, the TRVLR tag may need a factory reset to connect to your iPhone the first time. Please factory reset the unit and connect to your iPhone.

How do I know that my TRVLR tag is fully recharged? 

The TRVLR tag will indicate green when fully charged via the POGO charger cable. 

Warranty Coverage:

All SnapWireless products come with a one-year warranty covering defects in materials and workmanship from the date of original purchase. This warranty is valid when you buy through our online store or from an authorised reseller.

Scope of Warranty:

Coverage Details: Our warranty safeguards against defects in materials and workmanship under normal use. We aim to provide you with reliability and peace of mind.

Minor Faults: For minor product issues, we offer prompt repair or replacement at no extra cost to you.

Major Faults: Should a major fault occur, you're entitled to a refund, replacement, or repair. We prioritize your satisfaction in resolving significant concerns. 

Claim Requirements:

To initiate a warranty claim, present proof of purchase (e.g., order number, receipt). Our team will facilitate a smooth claim process for you.

Exclusions:

Our warranty does not cover:

• Normal wear and tear from daily use.

• Misuse, lack of care, mishandling, or accidents outside the warranty scope.

• Use of the product beyond its intended purpose.

• Damage from improper/unauthorised repair or maintenance.

• Subjective assessments of the product, such as speed or strength.

Warranty Claim Process:

Filing a warranty claim is straightforward:

Contact our customer service team via email or through our online form.

We'll guide you through each step, ensuring a hassle-free experience.

Australian Consumer Law:

Our warranty is designed to complement the rights you have under Australian Consumer Law, offering additional protection and confidence in your purchase.

Our Promise:

At SnapWireless we design and create our range of charging products to be simple to use and multi-functional. However we understand that purchasing online can always come with some difficulties, so we offer a straightforward 60-day returns policy to ensure a seamless shopping experience.

Whether you’ve changed your mind or are not fully satisfied with your purchase, our returns policy is designed to give you peace of mind. As long as the product(s) meet the conditions set out below in this policy, we can help process a return quickly and smoothly for you.

Returns Criteria:

Condition: Items must be returned unused, in their original and resalable condition, including all accessories, manuals, and documentation. The product’s original packaging should be intact and unaltered.

Time Frame: You have 60 days from the delivery date to initiate a return for a full refund, store credit, or exchange.

Purchase Verification: Returns are only accepted for items purchased directly from SnapWireless’s online store. For items bought from authorised retailers, please contact them directly for returns.

Proof of Purchase: A receipt or proof of purchase is required for all returns. Returns without verification may be declined. 

Shipping Costs: The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we are able to offer prepaid return shipping labels for customers in Australia if requested at a flat rate of AU$9.50, which will be deducted from your refund.

Refund Process:

Processing Time: We aim to process your return within 7 business days of receiving it, but this may vary during peak period times. Refunds cover the cost of the product only and do not include shipping fees.

Discretionary Returns:

• For items opened and used, returns may still be considered at our sole discretion. A restocking fee of 30% applies to these returns if accepted, to account for repackaging and restocking expenses.

Disclaimer: We reserve the right to refuse returns that do not meet our return conditions. If an item appears used or cannot be restocked, we will contact you regarding your ineligible refund, exchange, or store credit request.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.