Duties & VAT

As we only dispatch orders from Australia, US and China, some countries may impose additional taxes or duties (e.g., VAT) on imports. You are responsible for any such extra taxes or fees applied by your government to facilitate the delivery of your package.

While we aim to provide the best international shipping experience possible, it's important to understand that many aspects of the process are beyond our control and are governed by the customs and mail systems of your country.

Please be aware that if a package remains unclaimed, it will be returned to us and we are unable to refund the shipping charge in such cases. The duration for which a country holds a package in customs may vary, and we do not have the means to directly contact these customs offices.

We hope this information provides clarity and transparency regarding our shipping policies. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority!