Shipping Protection Policy (Australia Only)
We're thrilled to be able to offer you peace of mind with our Shipping Protection Program. By choosing to opt into our Shipping Protection Program for a nominal fee of $3.49, you can safeguard your purchases against loss or damage during transit.
Coverage Details:
The Shipping Protection Program covers the loss or damage of goods during transit. If your item is lost or arrives damaged while in transit with Australia Post, we've got you covered.
If your item is lost by Australia Post, we will initiate an investigation with them to confirm the loss.
Upon confirmation of loss, we will promptly replace your item with the same product and arrange for it to be shipped via the same method you initially selected.
In the case of damage, we will replace the damaged item with a new one and arrange for a return label to have the existing unit sent back to us.
Terms and Conditions:
Enrollment: The Shipping Protection Program is available for purchase during the checkout process for eligible orders on the SnapWireless website.
Coverage Period: The Shipping Protection Program coverage begins from the time the order is shipped and extends until the item is successfully delivered to the customer.
Claims Process: To file a claim under the Shipping Protection Program, customers must contact our customer support team within 7 days of delivery. Claims made after this period will not be eligible for coverage.
Required Documentation: To process a claim, customers must provide proof of purchase and any relevant documentation such as photos of the damaged item or any communication received from Australia Post regarding the loss.
Replacement Process: Upon approval of a valid claim, we will replace the lost or damaged item free of charge. If the item is lost, we will initiate an investigation with Australia Post to confirm the loss. Replacement items will be shipped using the same method chosen by the customer during the initial purchase.
Return of Damaged Items: In the case of damaged items, customers may be required to return the damaged item to us. We will provide a return label for this purpose. Failure to return the damaged item may result in the denial of the claim.
Non-Refundable: The fee for the Shipping Protection Program is non-refundable. If customers choose to return their product, the Shipping Protection fee will not be refunded.
By opting into the Shipping Protection Program, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.