SNAP’s 100% Happiness Guarantee 🩵

At SnapWireless, we believe great products should make your life easier, not add friction. That’s why every purchase is backed by our 100% Happiness Guarantee, a promise designed to give you total confidence when you shop with us. It covers change of mind, incompatibility concerns, performance issues, and more.

1. Love it or Return it (60-Day Money-Back Guarantee):

We want you to love your SnapWireless purchase. If it doesn’t meet your expectations or isn’t compatible with your devices, simply return it within 60 days for a full refund. No questions asked.

2. Built to Last (24-Month Product Warranty):

We stand by the quality and performance of our chargers. Every SnapWireless product is backed by a 24-month manufacturer warranty. If something goes wrong, we’ll replace it fast.

Condition:

The product should not be excessively worn or damaged beyond normal use. Signs of tampering or intentional damage may disqualify the return.

Time Frame:

You have 60 days from the order date to initiate a return for a full refund under our "Love it or Return it" guarantee.

Where You Purchased:

This guarantee applies to products bought directly from our official SnapWireless online store or SnapWireless retail locations. If you purchased your unit from one of our resellers, please get in contact with them

Proof of Purchase:

A receipt, order confirmation number, or proof of purchase is required for all returns. Returns without verification may be declined.

To keep this program fair for all our customers:

Single Item Return:

Only one product/item per customer per year can be returned under the Snaps 100% Happiness Guarantee. Meaning you can not return the same product more than one time.

Bulk Orders:

Orders of more than 20 items individually or more are not eligible for the Snaps 100% Happiness Guarantee.

Clearance Items or promotional items:

Items purchased on clearance price, or as refurbished items are not eligible for the 100% Happiness Guarantee.

Domestic Returns:

The original shipping fee is non-refundable, and return shipping is not covered by SnapWireless. For your convenience, we can offer a prepaid return shipping labels if requested for customers in Australia at a flat rate of AU$9.50, which will be deducted from your refund. Alternatively our customer care team can provide you our returns address for you to process.

International Returns:

For returns from outside Australia, the customer is responsible for return shipping costs. SnapWireless will cover the cost of shipping the replacement item to the customer.

Processing Time:

We aim to process your replacement within 7 business days of receiving the returned item.

No Restocking Fees:

There are no restocking fees for items returned under the Snaps 100% Happiness Guarantee that meet all the above criteria. Returns that do not meet the criteria may still be eligible but will be at our sole discretion and may incur additional restocking fees.

We reserve the right to refuse returns that do not meet our return conditions. If an item appears to be physically damaged due to misuse, we will contact you regarding your ineligible replacement request.

Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Start the Returns Process:

Please fill out the form below to initiate your return.